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Privacy Policy

Step Ahead Online Tuitions Privacy Policy

This Privacy Policy outlines how Step Ahead Online Tuitions ("we," "us," or "our") collects, uses, and protects personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the education sector in the United Kingdom. We are committed to safeguarding the privacy and confidentiality of the personal information of our students and their parents or legal guardians ("you" or "your").

  1. Data Controller: Step Ahead Online Tuitions is the data controller responsible for the processing of personal information collected through our services.

  2. Information We Collect: We may collect and process the following categories of personal information:

    • Contact details (such as name, email address, phone number)

    • Student information (such as name, age, grade level)

    • Billing and payment information

    • Communications and interactions with us (including emails, chat logs, and feedback)

    • Usage data (such as IP address, device information, and website analytics)

  3. Purposes of Processing: We collect and process personal information for the following purposes:

    • Facilitating the provision of online tutoring services

    • Managing student enrollment and scheduling lessons

    • Responding to inquiries, support requests, and feedback

    • Administering billing and payments

    • Monitoring and improving the quality of our services

    • Complying with legal and regulatory obligations

  4. Lawful Basis for Processing: We rely on the following lawful bases for processing personal information:

    • Contractual necessity: Processing is necessary for the performance of the contract between us and the student/parent.

    • Legitimate interests: Processing is necessary for our legitimate interests in providing quality educational services.

    • Consent: Processing is based on the explicit consent provided by the data subject, where applicable.

  5. Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely dispose of it.

  6. Data Sharing: We may share personal information with the following parties:

    • Tutors: To facilitate the provision of tutoring services

    • Service Providers: To assist us in delivering our services (e.g., payment processors, technology providers)

    • Legal and Regulatory Authorities: To comply with applicable laws and regulations, or to respond to lawful requests and legal processes

  7. International Data Transfers: We may transfer personal information to countries outside the European Economic Area (EEA) for the purposes outlined in this Privacy Policy. When transferring personal information to countries that may not provide the same level of data protection, we implement appropriate safeguards to ensure the protection of personal information.

  8. Data Security: We implement technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee the absolute security of personal information.

  9. Your Rights: You have the following rights concerning your personal information:

    • Right to access: Request access to your personal information.

    • Right to rectification: Request correction of your personal information.

    • Right to erasure: Request deletion of your personal information, subject to legal obligations.

    • Right to restrict processing: Request the restriction of processing of your personal information.

    • Right to data portability: Request to receive a copy of your personal information in a structured, commonly used format.

    • Right to object: Object to the processing of your personal information based on legitimate interests.

    • Right to withdraw consent: Withdraw consent where processing is based on consent.

    • Right to lodge a complaint: Lodge a complaint with the Information

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